Privacy Policy
Considered Response by Novel HR Novel Workplace Solutions Inc.
Effective date: October 1, 2026
Novel Workplace Solutions Inc., operating as Novel HR (“Novel HR,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use Considered Response or visit related webpages and services (collectively, the “Service”).
Considered Response is designed to provide practical guidance for managers and HR professionals when workplace concerns are raised. It is not designed to collect or store employee records, workplace complaints, investigation materials, medical information, or identifiable workplace case information.
1. Who We Are
Considered Response is provided by:
Novel Workplace Solutions Inc. Operating as Novel HR
Privacy contact: support@novelHR.ca Mailing address: 580 – 235 Carlaw Ave, Toronto, ON, M4M 2S1
Questions, access or correction requests, and privacy concerns can be directed to our Privacy Contact.
2. Information We Collect
We limit the personal information we collect to what is reasonably necessary to provide and operate the Service.
Account Information
When you create or maintain an account, we may collect:
your name
email address
account and authentication information
subscription information
communications you send to us regarding your account or support requests
Your account is password protected. Password and authentication services may be managed by our authentication service provider.
Payment Information
If you purchase a subscription, payment information is processed by Paddle.
Novel HR does not intend to directly store complete payment-card information.
Saved Workspace Information
Considered Response may allow you to save limited information about your progress or workspace, including a name or label you assign to a concern.
When naming or renaming a concern, do not include employee names or other identifying information. Use a general label such as:
“Manager Concern”
“Team Issue”
“Communication Concern”
Considered Response is not intended to store information identifying the employees or other individuals involved in a workplace concern.
If a user nevertheless enters personal information into a field contrary to these instructions, that information will be handled in accordance with this Privacy Policy and our applicable retention practices.
Technical and Usage Information
We may automatically collect limited technical information necessary to operate and secure the Service, such as:
IP address
browser and device information
login and session information
dates and times of access
application performance information
error and security logs
general information about use of Service features
We use this information to operate, maintain, secure, and troubleshoot the Service.
3. Information You Should Not Enter
Considered Response is intentionally designed to minimize the collection of workplace personal information.
Do not enter or upload:
employee names or other identifying details
workplace complaint narratives
investigation reports or evidence
personnel records
disciplinary or performance records
medical or diagnostic information
accommodation documentation
Social Insurance Numbers
financial or banking information
government identification numbers
passwords or security credentials
other confidential employee or workplace information or records
Organizations should not use Considered Response as an employee file, complaint-management system, investigation system, HRIS, or repository for workplace case information.
4. How We Use Personal Information
We may use personal information to:
create, authenticate, and manage user accounts
provide access to Considered Response
save user-selected preferences or workspace information
administer subscriptions and payments
provide customer support
communicate about account, security, billing, or Service matters
maintain, troubleshoot, and improve Service functionality
protect the security and integrity of the Service
prevent or investigate misuse or fraud
comply with applicable legal obligations
establish, exercise, or defend legal rights where appropriate
We do not sell personal information.
We do not use identifiable employee or workplace case information to provide the Service because the Service is not designed to collect that information.
5. Cookies and Similar Technologies
Considered Response may use cookies or similar technologies that are necessary to:
keep users signed in
maintain account security
remember user preferences
support essential Service functionality
At this time, Considered Response uses only essential cookies necessary to operate the Service. No analytics, advertising, or other non-essential cookies are in use. A cookie consent banner is not currently required. If non-essential cookies are introduced in future, this section will be updated and appropriate consent controls will be added.
6. Service Providers
We use third-party service providers to operate parts of the Service.
These may include providers for:
cloud hosting and database infrastructure
account authentication
payment processing
transactional email
application monitoring and security
customer support These providers may process personal information on our behalf only as necessary to provide their services to us and subject to applicable contractual, privacy, and security requirements.
Confirmed material providers:
Lovable — cloud hosting, database infrastructure, and authentication (US East, Ohio)
Paddle — payment processing and subscription management (paddle.com/legal/privacy)
Google Fonts — font delivery (Lexend and Plus Jakarta Sans). When your browser loads the app, a standard request is sent to Google's font servers (fonts.googleapis.com, fonts.gstatic.com) that includes your IP address and browser information. Google does not store cookies through this request. Google's privacy policy governs this data.
Google Docs — if you click "Make a copy in Google Docs" for the conversation notes template, you leave Considered Response and interact directly with Google under Google's own terms and privacy policy.
7. Where Information Is Processed
Novel HR is a Canadian company.
Some service providers we use may process or store account or technical information outside your province or outside Canada.
Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or other authorities where permitted by law.
User account and session data is stored on servers located in United States East (Ohio), operated by Lovable, our cloud infrastructure provider.
We remain responsible for personal information under our control, including information transferred to service providers for processing.
8. Retention and Deletion
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate legal, financial, security, or administrative purposes.
Saved Workspace Information
If a saved workspace item has not been actively used for 30 days, you will receive a prompt to follow up or close the item. The 30-day period is measured from the date of last activity on that item. Items are not automatically deleted; you remain in control of when they are removed.
Users can also delete saved workspace information through the Service where that functionality is available.
If you specifically choose to retain saved information beyond 30 days, it will remain available in accordance with the retention option you selected or until it is deleted, subject to any limited technical or legal retention requirements.
Account Information
Account information is generally retained while your account remains active.
After an account is closed, we may retain limited information for a reasonable period where necessary for purposes such as:
financial and tax records
fraud and security prevention
resolving disputes
enforcing agreements
complying with legal obligations
Information that is no longer required will be securely deleted or otherwise disposed of in accordance with our retention practices.
9. Security
We use administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, use, or modification.
Depending on the system involved, safeguards may include:
password-protected user accounts
access controls
secure authentication
encryption in transit
restricted administrative access
secure hosting infrastructure
security logging and monitoring
procedures for responding to privacy and security incidents
No internet-based service can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their login credentials and for using Considered Response in accordance with their organization’s security and privacy requirements.
10. Privacy and Security Incidents
We maintain procedures for responding to privacy and security incidents.
Where required by applicable privacy law, we will take appropriate steps to assess, document, report, and provide notice of qualifying privacy breaches.
If you believe your Considered Response account or personal information has been accessed, used, or disclosed without authorization, contact us at:
11. Access and Correction
Depending on the privacy law that applies, you may have the right to request access to personal information we hold about you and to request correction of information that is inaccurate or incomplete.
Requests may be sent to:
We may need to verify your identity before responding.
There may be circumstances in which applicable law permits or requires us to refuse access to some information. Where required, we will explain the reason for doing so.
12. Your Choices
You may be able to:
update your account information
delete saved workspace information
choose whether to retain certain saved information beyond the default 30-day period
close your account
unsubscribe from optional marketing communications
Some information may need to be retained after account closure where required for legitimate legal, financial, security, or administrative purposes.
13. Marketing Communications
If you choose to receive newsletters, product updates, or other promotional communications from Novel HR, we may use your contact information for that purpose.
You can unsubscribe from promotional email at any time using the unsubscribe mechanism included in the message.
Unsubscribing from marketing does not prevent us from sending messages necessary to administer the Service, such as account, security, billing, or material Service notices.
14. Third-Party Links and Resources
Considered Response may link to Novel HR resources or third-party websites and services.
A third party’s handling of personal information is governed by its own privacy practices where that party operates independently from Novel HR.
We encourage users to review the applicable privacy policies before providing personal information to third-party services.
15. Changes to This Privacy Policy
We may update this Privacy Policy as Considered Response changes, as our service providers change, or as our legal obligations evolve.
The effective date at the top of this Policy identifies the current version.
If we make a material change to how we collect, use, disclose, or retain personal information, we will provide appropriate notice and obtain consent where required by applicable law.
New functionality that materially changes our privacy practices will be reflected in this Policy before or when that functionality is introduced.
16. Privacy Accountability
Novel Workplace Solutions Inc. is responsible for personal information under its control.
We maintain privacy practices addressing matters such as:
limiting collection of personal information
identifying appropriate purposes for collection and use
retention and secure disposal
safeguards
service-provider oversight
access and correction requests
privacy inquiries and complaints
privacy and security incidents
If you have a question or concern about our privacy practices, please contact our Privacy Contact.
17. Contact Us
Novel Workplace Solutions Inc. Operating as Novel HR Provider of Considered Response
Email: support@novelHR.ca Mailing address: 580 – 235 Carlaw Ave, Toronto, ON, M4M 2S1
We will review privacy questions and complaints and respond in accordance with applicable privacy law.
If you are not satisfied with our response, you may also have the right to contact the privacy regulator with jurisdiction over your concern.